Losing Things
What's the first thing you remember losing as a kid that felt important?
e
a
s
y
g
a
b
What's the most inconvenient thing about losing something for you personally?
Have you ever lost something that couldn't be replaced, maybe with sentimental value?
Do you have any habits you use to try and avoid repeating past mistakes?
Is there a specific customer behavior you find particularly hard to handle?